Human Transcription

Smart Record app offers a service to transcribe recorded, imported or downloaded recordings into a text in a few clicks.

Human Transcript vs. Machine Transcript

Human Transcript Pros:

  • Transcription quality is less dependant on the recording´s audio quality
  • Can handle difficult recordings with background noise, many speakers and accents
  • Guarantee of transcription´s accuracy thanks to verified professionals
  • Word by word transcription
  • Option to edit the final transcript to your satisfaction using in-app Smart Editor

Human Transcript Cons:

  • Higher price per minute in exchange for high quality transcript
  • Delivery time up to 4 business days

Order Human Transcription

1. Open the recording that is supposed to be transcribed.
2. Tap Transcribe button
3. Pick Human Transcription (Info about Machine Transcription here)
4. Choose the billing regime
Pay-as-you-go
  • Simple & easy option for occasional use
  • The cost is based on the length of the recording (+timestamps if requested)
  • Credit card is charged each time a purchase is made
  • The invoice is sent directly to the app after each purchase
Individual plan
  • Pre-paid amount of minutes for reduced price per minute (see specifics of each plan)
  • Ideal for regular users with high volume of recordings
  • Monthly rollover on unused minutes
  • One bulk invoice sent directly to the app each month
  • Cancel or upgrade/downgrade anytime
5. Select Add timestamps option

Yes
There will be timestamps every 2 minutes of the recording Has impact on the final price
No
* Transcribed document is without timestamps

6. Pick number of speakers and accent
  • Does not have an impact on the final price
  • Helps to improve the quality of transcript and delivery time
7. Enter your information (the app will remember for them for further purchases)
  • Email
  • Billing info

Optional
* Pay-as-you-go order below 100 USD
* You can fill the form in order to receive a proper invoice.

Mandatory
* Pay-as-you-go order over 100 USD / Individual plans
You must fill in your personal billing info or company´s billing info
You will receive an invoice after each purchase / bulk invoice each month

  • Credit card details

  • Pay-as-you-go

    • Credit card is charged for each purchase

  • Individual plan

    • Credit card is charged only when purchasing the plan, following transcription orders will deduct minutes from plan´s minute supply according to recording´s length
8. Order transcript

Once the transcript is ordered, the recording is encrypted and uploaded to the server. When uploaded, it is reviewed by the Quality Administrator Manager to make sure It can be transcribed at least to the extent of maintaining a contextual meaning.

Quality is not sufficient

Smart Record does its best to process all the recordings it receives and only seldom the recording is rejected. If this happens, notification is sent to the app and the money is returned back to the credit card which had been charged.

Quality is sufficient

Once the recording is accepted, the system assigns it to the most suitable transcriber based on the accent, length and current workload in order to deliver the best achievable quality at the shortest possible notice.

Important check 1:
Delivery time - all recordings are processed based on the order in which they came, not on their length. That's why it can take relatively long time even for a short recording to be delivered. Smart Record guarantees delivery up to 4 business days from the day the recording was uploaded but usually it is much sooner.

9. Transcription & Transcribers

Privacy protection and data safety are the paramount priority for Smart Record. Therefore, all individuals accessing the recordings for the purpose of transcription are verified employees with proven background check, signed non-disclosure agreements and unique login details. All customer information is anonymized and transcriptors have access only to the recording itself. Once they complete the transcription, the recording and the transcript are locked from their further access.

Important check 2:
Storing - Smart Record stores the recording and corresponding transcript for 30 days from being marked as complete. In case you find a significant inaccuracy in the delivered transcript and request a remedy, the access for the transcriber is reopened to make the requested changes. If a claim is not reported in 30 days from receiving the transcript, the recording and the transcript are deleted from the server.

10. Transcript is ready

Once the transcriber is done with the job, the transcript is sent for the final quality check. When approved, it is encrypted and sent directly to app´s Smart Editor. Push notification is sent and the transcript can be accessed directly by tapping the push notification or via the respective recording´s screen.

11. Smart Editor - Edit, Search, Format, Export

Smart Editor is an in-app tool that allows to make basic edits to the received transcripts directly in the app. It also allows to transform the transcribed text into several formats and export it to various services. Choose the desired format of the transcript - resultant document is saved to the device and can be shared with one tap.